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Fire & Water - Cleanup & Restoration

You can trust SERVPRO of Largo. This Dunedin family is happy they called our team.

3/9/2020 (Permalink)

A customer review “You were a 'lifeline' for us through the entire process.” Written on a black background. Call SERVPRO of Largo today, we want to help you all the way through!

Our team will be there for your water damage in Dunedin. 

On December 4th, in the very early morning hours, water damage occurred in our condo unit. Your company, SERVPRO of Largo, came immediately to mitigate the water. The monitoring, the drying period, and the tear-out for renovation was completed by December 27th.

Following the Christmas holiday, we assumed workmen would resume work, but we sat idle. No one showed up. Our frustration grew. On December 30th , we met with you to learn what would happen next. We were very stressed. The destruction had happened nearly a month ago and we had to turn family away from visiting us for the holiday. Due to the holiday, we went days without any action, and that elevated our stress level. So... when you came for our first face-to-face meeting, we unloaded on you with our complaints and concerns. You listened patiently, absorbed our distress, and you were so calm that you defused the situation and immediately earned our respect! You talked us through the process of selecting the company we would choose to begin the reconstruction. You assured us that we had the option of selecting the company for reconstruction if we wanted to be in control of each step of the renovation (as per a project manager role), or choosing SERVPRO to handle it. As we spoke with you, you presented facts to consider, you reassured us that if we chose SERVPRO, the completed work would look "Like it never even happened." You stated that if anything was not to our approval, you would work to make it right. We believed you.

We carefully considered our choices. We asked you if we chose to go with SERVPRO, how would it work?  You said you would first receive the adjuster's report, assess the damage, write up a step-by-step for the renovation, and show the cost for each step in the renovation. You would send us this bid, and if we chose to go with SERVPRO, we would sign an agreement that could be presented to our insurance company. You promised to send us the bid that night.  True to your word, you did. (In fact, anytime you said you would do something, you followed through!)

When we reviewed the bid and signed the agreement, we said we'd like your best team to be assigned to us, so who would you recommend? You immediately answered:

"Medji, and his team". We met you on January 6th You arranged for the green wallboard installation. You also had arranged for us to meet Medji for the first time. Three days later, the wallboard installation was complete. In preparation for the renovation, we sent you and Medji 6 pages of diagrams and many pictures of the kitchen before the water damage.

Over time we met Medji's good team of hard-working men: Espiro, Romano, Gazi, Landie. They did every task as Medji instructed. Their care of our property was commendable. They fixed things as if it was their own. We respected the pride they took in their work, and the desire to please us. We also respected the creative and careful approach that Medji took to replace the cabinets and island with like-to-like product, and to follow the footprint of the original island (an important detail, since the space in the kitchen is tight.)

The major work was accomplished by February 3rd, just 2 months after the disaster!  It was completed with skill and care, and when walking through the finished condo, it looked the same as it originally had... nothing out of place, and no evidence that anything had ever happened! Later, Medji called us and set a time on Feb. 13th to complete the final tick list. Again, a happy surprise! In today's "work style", it is not usual for a company to complete a job in such a timely fashion.

We are writing this evaluation to state how completely happy we are that we met you, we trusted you, and you came through for us. We were happy with each team that came to perform a task related to this catastrophe. We remain completely delighted with the work that Medji and his fine team of men did for us. We thank Universal Insurance for having the special relationship with your company to provide excellent work and to be paid directly through our insurance.

Special thanks to you, Allen, for representing SERVPRO in such an excellent manner. You are an amazing asset to your company. Your personality, your listening skills, your demeanor, and your professionalism gave us confidence in you and belief in your company. You orchestrated the entire process to move through each stage, with different teams of workers. Any time we called, texted or emailed you, you responded in a timely fashion. You were a "lifeline" for us through the entire process.

We are very appreciative to all of you. Cyrilla and Carey B. Dunedin FL.

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